Free international delivery / Pick-up available from House of Treasures, Nairobi
FAQ
We are pleased to offer a variety of payment methods to ensure convenience for our customers.
1. Online Payments
• Payments can be made directly on our website using PayPal. This provides a secure and efficient way to complete your transactions.
2. Card Payments
• We accept payments made with a range of cards, including MasterCard, Visa, and American Express.
We strive to ensure that your orders are delivered efficiently, whether you are purchasing from within Kenya or internationally. Below are the delivery options and terms:
International Deliveries
For orders being delivered to countries outside Kenya, we use Express Courier Services to ensure timely and reliable shipping. Please note:
• Delivery costs are not included in the product price and will vary based on the size, weight, and destination of the order.
• Shipping charges do not cover any customs duties or taxes that may be applied in the destination country. These fees are the responsibility of the customer, and Bush Princess shall not be held liable for any such charges.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received and wish to return it, please follow the steps outlined below:
1. Contact Us
• Send us an email expressing your intention to return the product. Be sure to include your order details and a brief explanation of why you wish to return the item.
2. Return Form
• Once we receive your email, we will provide you with a Return Form. This form must be completed with all the required details to help us assess your request.
3. Evaluation of Your Request
• After you return the completed form to us, we will carefully evaluate your request to ensure it meets our return policy criteria.
• Further instructions regarding the return process will be communicated once your request has been reviewed and approved.
If you have any questions about the return process or require assistance at any step, do not hesitate to contact us. Your satisfaction is our priority, and we are here to help resolve any issues with your order.
We strive to ensure that every order arrives in perfect condition. However, if there is any issue with your delivery, we are here to assist. Please follow the steps below based on the nature of the problem:
Damaged Items
• If you receive an item that is damaged during transit, we kindly ask you to:
1. Take a clear photo of the damaged goods.
2. Email us immediately with the photo attached, along with your order details and a description of the damage.
• This information will help us assess the situation and take appropriate action to resolve the issue swiftly.
Other Delivery Concerns
• For any other delivery-related concerns, such as missing items or delays, please send us a message with your order information and a description of the problem.
• Our team will investigate the matter and work to resolve it as quickly as possible.
We are committed to addressing any delivery issues promptly and ensuring your satisfaction with our service. If you have any questions or need further assistance, please don’t hesitate to contact us.
We are pleased to offer customization options for many of our bags, allowing you to create a product that perfectly suits your style and preferences.
Bag Customization
• Customers can select from a wide range of colours and materials to design a bag that reflects their personal taste.
• The customization process is easy and intuitive, available directly through our webpage. Simply choose your preferred options while placing your order to create your unique bag.
Detachable Straps
• To further personalize your look, we offer a variety of separate, detachable straps that can be purchased under our Accessories section.
• These straps come in various colour patterns and sizes, providing both style and versatility. They are perfect for mixing and matching with your bag to suit different occasions or moods.
Whether you’re looking for a classic style or a bold, unique design, our customization options ensure your bag is as individual as you are.
If you have any questions about customization or need assistance during the process, feel free to contact us. We are here to help bring your vision to life!
1. PAYMENTS
We are pleased to offer a variety of payment methods to ensure convenience for our customers.
1. Online Payments
• Payments can be made directly on our website using PayPal. This provides a secure and efficient way to complete your transactions.
2. Card Payments
• We accept payments made with a range of cards, including MasterCard, Visa, and American Express.
2. DELIVERY
We strive to ensure that your orders are delivered efficiently, whether you are purchasing from within Kenya or internationally. Below are the delivery options and terms:
International Deliveries
For orders being delivered to countries outside Kenya, we use Express Courier Services to ensure timely and reliable shipping. Please note:
• Delivery costs are not included in the product price and will vary based on the size, weight, and destination of the order.
• Shipping charges do not cover any customs duties or taxes that may be applied in the destination country. These fees are the responsibility of the customer, and Bush Princess shall not be held liable for any such charges.
3. RETURNS
We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received and wish to return it, please follow the steps outlined below:
1. Contact Us
• Send us an email expressing your intention to return the product. Be sure to include your order details and a brief explanation of why you wish to return the item.
2. Return Form
• Once we receive your email, we will provide you with a Return Form. This form must be completed with all the required details to help us assess your request.
3. Evaluation of Your Request
• After you return the completed form to us, we will carefully evaluate your request to ensure it meets our return policy criteria.
• Further instructions regarding the return process will be communicated once your request has been reviewed and approved.
If you have any questions about the return process or require assistance at any step, do not hesitate to contact us. Your satisfaction is our priority, and we are here to help resolve any issues with your order.
4. PROBLEMS WITH DELIVERY
We strive to ensure that every order arrives in perfect condition. However, if there is any issue with your delivery, we are here to assist. Please follow the steps below based on the nature of the problem:
Damaged Items
• If you receive an item that is damaged during transit, we kindly ask you to:
1. Take a clear photo of the damaged goods.
2. Email us immediately with the photo attached, along with your order details and a description of the damage.
• This information will help us assess the situation and take appropriate action to resolve the issue swiftly.
Other Delivery Concerns
• For any other delivery-related concerns, such as missing items or delays, please send us a message with your order information and a description of the problem.
• Our team will investigate the matter and work to resolve it as quickly as possible.
We are committed to addressing any delivery issues promptly and ensuring your satisfaction with our service. If you have any questions or need further assistance, please don’t hesitate to contact us.
