Free international delivery / Pick-up available from House of Treasures, Nairobi
TERMS & CONDITIONS
Purchases and sales are regulated under the Terms and Conditions listed below.
The ownership and the maintenance of the www.bushprincess.com, website is our property.
By placing an order on this website, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms outline the conditions under which your order will be processed and accepted by us.
Order Acceptance
Your order will only be accepted if all the following conditions are met:
• Item Availability: The items you wish to purchase must be available in our inventory at the time your order is placed.
• Accurate Pricing: The order must reflect the current pricing listed on our website. Prices are subject to change, and we are not obligated to honour outdated or incorrect prices.
• Delivery Location: The delivery address provided must fall within our specified delivery destinations. Orders outside these regions cannot be fulfilled.
• Payment Authorization: Your credit card or account must be successfully authorized for the transaction. If authorization is declined, we cannot proceed with your order.
Order Confirmation
Once your order is placed, you will receive an automatic email confirming the receipt of your order details. This initial email serves as an acknowledgment that we have received your order but does not constitute our acceptance of the order. In certain cases, a follow-up confirmation email may be sent to confirm specific details or notify you of any adjustments.
Pricing Errors
We take great care to ensure that all product information, including pricing, is accurate and up to date. However, in the event of a pricing error:
• If the price displayed is significantly lower than the actual price and this discrepancy is clear enough that it could reasonably be identified as a mistake, we are not obligated to provide the product to you at the incorrect price.
• This applies even if you have already received an order confirmation email. In such cases, we reserve the right to cancel the order and notify you of the pricing issue.
Product Prices and Delivery Charges
•All product prices and delivery charges are as indicated on our website at the time of purchase.
•These charges may vary depending on the size, weight, and delivery destination of your order.
International Orders and Import Duties
•If your order is being delivered to a destination outside Kenya, it may be subject to import duties and taxes, which are not included in the product or delivery price.
•Payment of any applicable duties and taxes is the sole responsibility of the customer and may vary depending on the laws and regulations of the destination country.
•To ensure clarity, we recommend contacting your local customs office for detailed information on any duties or taxes that may apply.
Price and Delivery Charge Adjustments
•We reserve the right to amend our prices and delivery charges at any time. While we make every effort to ensure the accuracy of pricing, changes may occur due to unforeseen factors.
•Any updates to prices or delivery charges will be reflected on our website and apply to future purchases.
For any questions regarding pricing, delivery charges, or customs duties, please don’t hesitate to reach out to our support team. We are here to assist you in making your shopping experience smooth and transparent.
Bush Princess ensures a secure and straightforward payment process for all customers. Below are the detailed terms regarding payment for purchases made through our website.
1. Accepted Payment Methods
We accept payments made via credit cards and debit cards, as specified on our website. Please ensure that your selected payment method is supported and valid at the time of purchase.
2. Payment Timing
Full payment is required at the time your order is confirmed and accepted by us. An order is considered accepted once you receive an order confirmation email from Bush Princess. Without successful payment, the order cannot be processed or fulfilled.
3. Security Verification
For your safety and ours, payments may be subject to security checks to verify authenticity. These checks are intended to prevent unauthorized transactions and ensure compliance with our payment provider’s security protocols. If the payment cannot be authorized, the order will not proceed, and you will be notified.
4. Additional Charges or Penalties
Any charges, penalties, or currency conversion fees imposed by your payment provider (e.g., your bank or card issuer) for processing the transaction are the sole responsibility of the customer. Bush Princess is not liable for any additional costs incurred during the payment process.
By completing a transaction on our website, you agree to these payment terms. If you encounter issues with payment authorization or have concerns regarding fees, we recommend contacting your payment provider for further assistance.
Bush Princess aims to ensure a smooth and timely delivery process for all orders. Below are the terms governing delivery:
1. Delivery Timeframe
• We strive to deliver orders within the estimated timeframes provided. If no specific date is given, we work to ensure delivery within a reasonable period from the date your order is confirmed, barring unforeseen circumstances.
• In the event of an anticipated delay, we will promptly contact you to provide updates.
2. Accurate Address Information
• It is crucial that the delivery address provided is complete and accurate to avoid delays or failed deliveries.
• We do not deliver to P.O. boxes or hotels.
3. Delivery Requirements
• In most cases, a recipient’s signature is required upon delivery to confirm receipt.
• Responsibility for the order remains with us until the items are delivered to the specified address.
4. Preconditions for Shipment
• Orders will only be shipped after full payment, including delivery charges, has been received and authorized.
By placing an order with us, you agree to these delivery terms. If you have questions about your shipment or need to provide additional details, please contact our customer service team promptly.
We understand that sometimes things don’t work out as planned. Below are the terms governing the cancellation, return, and refund process for orders placed with Bush Princess.
1. Cancellation Rights
• You have the legal right to cancel your order at any time from the moment you receive your order confirmation until the end of the third day after your order is delivered.
• Note: Cancellation rights do not apply to made-to-measure, custom-made, or personalized items.
2. How to Cancel
• If you wish to cancel your order, you must contact us by email.
• Your cancellation will be effective on the date your cancellation email is sent.
3. Return Process
• If your order is delivered before or after your cancellation notice, we will contact you with instructions on how to return the items.
• You must return the items to us as soon as possible after delivery, at your own cost.
• Condition of Return: The items must be returned in their original, unused condition. You are legally obligated to return the goods in the same condition they were received.
• Return Shipping Costs: If you decide not to keep the order after delivery, the return shipping costs will be your responsibility. We recommend using a secure and trackable shipping method. Please note that you will be responsible for any damage or loss of the items during the return process.
4. Refunds
• If you cancel or return your order in accordance with our terms, we will issue a full refund, including any applicable delivery charges.
• Refunds will be processed within 30 calendar days from the day we receive your cancellation or return notice.
• The refund will be issued to the same credit or debit card used for the original purchase.
5. Exceptions
• We do not accept returns for items that have been used or damaged by the customer.
• Items returned not in their original condition may not be eligible for a refund.
By placing an order with Bush Princess, you agree to these cancellation, return, and refund terms. Should you have any further questions or need assistance with a return or cancellation, please contact us directly.
If you receive an item that is faulty, defective, or not as described, please contact us immediately. We are committed to addressing any issues and will arrange for the necessary repairs or replacement.
1. Faulty or Defective Items
• If the item is faulty or defective, we will either repair it or offer a replacement at no additional cost to you.
• If a repair or replacement is not possible, we will provide a full refund, including any applicable delivery charges.
2. How to Request a Repair or Return
• Please reach out to us as soon as you notice an issue with your order.
• Provide details of the fault or defect, along with proof of purchase, and we will guide you through the repair or return process.
By contacting us promptly, we can ensure that any issues with your order are resolved efficiently.
TERMS & CONDITIONS
Purchases and sales are regulated under the Terms and Conditions listed below.
The ownership and the maintenance of the www.bushprincess.com, website is our property.
1. PLACING AN ORDER
By placing an order on this website, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms outline the conditions under which your order will be processed and accepted by us.
Order Acceptance
Your order will only be accepted if all the following conditions are met:
• Item Availability: The items you wish to purchase must be available in our inventory at the time your order is placed.
• Accurate Pricing: The order must reflect the current pricing listed on our website. Prices are subject to change, and we are not obligated to honour outdated or incorrect prices.
• Delivery Location: The delivery address provided must fall within our specified delivery destinations. Orders outside these regions cannot be fulfilled.
• Payment Authorization: Your credit card or account must be successfully authorized for the transaction. If authorization is declined, we cannot proceed with your order.
Order Confirmation
Once your order is placed, you will receive an automatic email confirming the receipt of your order details. This initial email serves as an acknowledgment that we have received your order but does not constitute our acceptance of the order. In certain cases, a follow-up confirmation email may be sent to confirm specific details or notify you of any adjustments.
Pricing Errors
We take great care to ensure that all product information, including pricing, is accurate and up to date. However, in the event of a pricing error:
• If the price displayed is significantly lower than the actual price and this discrepancy is clear enough that it could reasonably be identified as a mistake, we are not obligated to provide the product to you at the incorrect price.
• This applies even if you have already received an order confirmation email. In such cases, we reserve the right to cancel the order and notify you of the pricing issue.
2. PRICES
Product Prices and Delivery Charges
•All product prices and delivery charges are as indicated on our website at the time of purchase.
•These charges may vary depending on the size, weight, and delivery destination of your order.
International Orders and Import Duties
•If your order is being delivered to a destination outside Kenya, it may be subject to import duties and taxes, which are not included in the product or delivery price.
•Payment of any applicable duties and taxes is the sole responsibility of the customer and may vary depending on the laws and regulations of the destination country.
•To ensure clarity, we recommend contacting your local customs office for detailed information on any duties or taxes that may apply.
Price and Delivery Charge Adjustments
•We reserve the right to amend our prices and delivery charges at any time. While we make every effort to ensure the accuracy of pricing, changes may occur due to unforeseen factors.
•Any updates to prices or delivery charges will be reflected on our website and apply to future purchases.
For any questions regarding pricing, delivery charges, or customs duties, please don’t hesitate to reach out to our support team. We are here to assist you in making your shopping experience smooth and transparent.
3. PAYMENT
Bush Princess ensures a secure and straightforward payment process for all customers. Below are the detailed terms regarding payment for purchases made through our website.
1. Accepted Payment Methods
We accept payments made via credit cards and debit cards, as specified on our website. Please ensure that your selected payment method is supported and valid at the time of purchase.
2. Payment Timing
Full payment is required at the time your order is confirmed and accepted by us. An order is considered accepted once you receive an order confirmation email from Bush Princess. Without successful payment, the order cannot be processed or fulfilled.
3. Security Verification
For your safety and ours, payments may be subject to security checks to verify authenticity. These checks are intended to prevent unauthorized transactions and ensure compliance with our payment provider’s security protocols. If the payment cannot be authorized, the order will not proceed, and you will be notified.
4. Additional Charges or Penalties
Any charges, penalties, or currency conversion fees imposed by your payment provider (e.g., your bank or card issuer) for processing the transaction are the sole responsibility of the customer. Bush Princess is not liable for any additional costs incurred during the payment process.
By completing a transaction on our website, you agree to these payment terms. If you encounter issues with payment authorization or have concerns regarding fees, we recommend contacting your payment provider for further assistance.
4. DELIVERY
Bush Princess aims to ensure a smooth and timely delivery process for all orders. Below are the terms governing delivery:
1. Delivery Timeframe
• We strive to deliver orders within the estimated timeframes provided. If no specific date is given, we work to ensure delivery within a reasonable period from the date your order is confirmed, barring unforeseen circumstances.
• In the event of an anticipated delay, we will promptly contact you to provide updates.
2. Accurate Address Information
• It is crucial that the delivery address provided is complete and accurate to avoid delays or failed deliveries.
• We do not deliver to P.O. boxes or hotels.
3. Delivery Requirements
• In most cases, a recipient’s signature is required upon delivery to confirm receipt.
• Responsibility for the order remains with us until the items are delivered to the specified address.
4. Preconditions for Shipment
• Orders will only be shipped after full payment, including delivery charges, has been received and authorized.
By placing an order with us, you agree to these delivery terms. If you have questions about your shipment or need to provide additional details, please contact our customer service team promptly.
5. CANCELLATION - RETURN - REFUND
We understand that sometimes things don’t work out as planned. Below are the terms governing the cancellation, return, and refund process for orders placed with Bush Princess.
1. Cancellation Rights
• You have the legal right to cancel your order at any time from the moment you receive your order confirmation until the end of the third day after your order is delivered.
• Note: Cancellation rights do not apply to made-to-measure, custom-made, or personalized items.
2. How to Cancel
• If you wish to cancel your order, you must contact us by email.
• Your cancellation will be effective on the date your cancellation email is sent.
3. Return Process
• If your order is delivered before or after your cancellation notice, we will contact you with instructions on how to return the items.
• You must return the items to us as soon as possible after delivery, at your own cost.
• Condition of Return: The items must be returned in their original, unused condition. You are legally obligated to return the goods in the same condition they were received.
• Return Shipping Costs: If you decide not to keep the order after delivery, the return shipping costs will be your responsibility. We recommend using a secure and trackable shipping method. Please note that you will be responsible for any damage or loss of the items during the return process.
4. Refunds
• If you cancel or return your order in accordance with our terms, we will issue a full refund, including any applicable delivery charges.
• Refunds will be processed within 30 calendar days from the day we receive your cancellation or return notice.
• The refund will be issued to the same credit or debit card used for the original purchase.
5. Exceptions
• We do not accept returns for items that have been used or damaged by the customer.
• Items returned not in their original condition may not be eligible for a refund.
By placing an order with Bush Princess, you agree to these cancellation, return, and refund terms. Should you have any further questions or need assistance with a return or cancellation, please contact us directly.
6. REPAIRS
If you receive an item that is faulty, defective, or not as described, please contact us immediately. We are committed to addressing any issues and will arrange for the necessary repairs or replacement.
1. Faulty or Defective Items
• If the item is faulty or defective, we will either repair it or offer a replacement at no additional cost to you.
• If a repair or replacement is not possible, we will provide a full refund, including any applicable delivery charges.
2. How to Request a Repair or Return
• Please reach out to us as soon as you notice an issue with your order.
• Provide details of the fault or defect, along with proof of purchase, and we will guide you through the repair or return process.
By contacting us promptly, we can ensure that any issues with your order are resolved efficiently.
